landing_page-logo
Sign Up
S logo

Customer Service Representative - Columbus, IN

Subway Catering Call CenterColumbus, Indiana
Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.1

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

pay-wall

Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Career Development

Job Description

JOB TITLE: Customer Service Representative

REPORTS TO: Catering Director

DEPT: National Catering Call Center

Job Summary

This position is responsible for interacting with customers and franchisee’s to provide information in response to inquiries about Subway products and services.

Duties & Essential Job Functions

Phone Sales: The Customer Service Representative will answer phones and respond to customer’s requests. He/She will sell Subway products and place customer’s orders with the appropriate Subway store. They will up-sell products and recommend the appropriate products based on fact finding.

Payment Processing: The Customer Service Representative will be responsible for processing the customer’s credit cards. They will input the date with Bank of America and provide proper reporting to IPC.

Administration: CSRs will be asked to field all phone calls coming into the call center and transfer them to the appropriate staff member. They will place follow-up calls as time allows and document customer complaints.

Other Functions and Responsibilities

CSRs will be asked to help build corporate accounts if skill set progresses.

Qualifications

The Customer Service Representative must possess professional verbal and written communication skills. He/She needs to be computer literate with the ability to learn new software applications quickly. He/She will have good communication skills and enjoy working on a team.

Required

The Catering Coordinator must be working towards a High School Diploma or GED. They must have reliable transportation to our home office in Columbus, IN. They must present themselves in a professional appearance at all times. He/She must be honest in their dealings with any agent within Estep and Company Inc .DBA Subway Restaurants.

Preferred

Sales experience/Customer Service experience

Schedule

The schedule for this position will be based on the needs of the Catering Call Center.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with SonaraApply manually
pay-wall

FAQs About Customer Service Representative - Columbus, IN Jobs at Subway Catering Call Center

What is the work location for this position at Subway Catering Call Center?
This job at Subway Catering Call Center is located in Columbus, Indiana, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Subway Catering Call Center?
Employer has not shared pay details for this role.
What employment applies to this position at Subway Catering Call Center?
Subway Catering Call Center lists this role as a Full-time position.
What experience level is required for this role at Subway Catering Call Center?
Subway Catering Call Center is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Subway Catering Call Center for this role?
Subway Catering Call Center offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Subway Catering Call Center?
You can apply for this role at Subway Catering Call Center either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.