Customer Service Representative
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$22+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Responsive recruiter
Benefits / Perks:
- Monthly performance bonuses
- Paid time off
- 401(k) employer match
- Insurance: medical, dental, vision
- Opportunity for advancement
- Birthday celebrations
- Social events
Company Culture:We’re a diverse, upbeat team that values kindness, respect, honesty, accountability, and teamwork. Our office vibe is casual and friendly, but we take our work seriously—we’re here to deliver the best customer service our customers have ever had.Responsibilities:
- Respond promptly to customer emails, phone calls, and live chats with clear, professional, grammatically correct communication
- Identify customer needs, ask effective clarifying questions, and provide accurate, helpful solutions
- Troubleshoot common issues and follow written procedures for a variety of support topics
- Resolve customer concerns with a customer-first mindset; you’ll be empowered to “make it right”
- Document all customer interactions clearly and thoroughly
- Enter orders and update customer/order details accurately in our systems
- Escalate complex issues when needed and follow through to completion
Qualifications:
- High school diploma/GED
- Prior experience as a Customer Service Representative, or in a similar role
- Strong computer skills and comfort working in browser-based systems and Microsoft Office 365
- Excellent written communication skills and professional phone etiquette
- Strong active listening skills and the ability to stay calm with frustrated customers
- Strong problem-solving ability and good judgment
- Highly organized with the ability to prioritize tasks and manage time effectively
Job Summary:You will join a small, tight-knit team maintaining our 5-star Google reviews. You will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have an excellent customer service experience with our company. You are encouraged to apply if you are articulate, computer savvy, and genuinely enjoy helping customers
Compensation: $22.00 per hour
Welcome to Sun Data Supply!
Sun Data Supply takes pride in offering the highest quality ink and toner cartridges to the business community. Our commitment to offering our customers a choice of high quality compatible and remanufactured cartridges, coupled with world-class customer service has made us one of the fastest growing companies in the industry.
Unlike our competitors that sell one manufacturer's cartridges, we shop between all of the leading manufacturers to find you the best combination of price and quality. However, our commitment to you - our valued customer doesn't end there. We continue to shop for you to make sure you're always getting the best possible deal.
At Sun, we realize that you have many choices of where to buy your imaging supplies. Sun wants to be your first and best choice for those products.
For years we've been saving money for major organizations: The U.S. Department of Labor, Johns Hopkins University, The National Archives in Washington D.C., AT&T, Comcast, Dollar Rent-A-Car, Marriott International, and Whole Foods Markets - just to name a few.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative Jobs at Sun Data Supply
What is the work location for this position at Sun Data Supply?
This job at Sun Data Supply is located in Los Angeles, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sun Data Supply?
Candidates can expect a pay range of $22 (per hour).
What employment applies to this position at Sun Data Supply?
Sun Data Supply lists this role as a Full-time position.
What experience level is required for this role at Sun Data Supply?
Sun Data Supply is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Sun Data Supply for this role?
Sun Data Supply offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Sun Data Supply?
You can apply for this role at Sun Data Supply either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.