Customer Service Representative - Service BDC
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Overview
Job Description
Sunset Automotive Group has an immediate openings for a motivated, bilingual Spanish/English team member in our Business Development Center. In this position, you will be responding to customers who contact us by phone, email, or online chat to answer questions and set appointments for our service center. You will also make outgoing calls to current clients to remind them they are due for service and get them scheduled.Must be fluent in Spanish and English both verbally and in writing. Some experience with automotive service is preferred but not required. Previous success in a BDC Center or a related position such as a Call Center-Inside Sales-Customer Service-Marketing-Lead Conversion is required.Successful candidates will have ability to multi-task, be a team player, have a pleasant personality and experience working with customers by email and over the phone. If you are a Customer Service Specialist looking to further your career with an established and respected automotive dealership organization, join our team at Sunset Chevrolet!BDC Associate DutiesAs an Automotive BDC Representative, outstanding customer service skills are required. In this position, you will:Monitor and respond to internet and phone inquiries in Spanish and EnglishDetermine each customer's vehicle service needs by active listening
Make outgoing calls to current clients for reminders and to set appointments
Learn, understand, and follow call and email scripts
Set, confirm, and follow up on appointments
Perform satisfaction surveys with customers
Other duties as requiredBDC Associate RequirementsAs an Automotive BDC Representative, you must embody Sunset Automotive Group's stellar community reputation of honesty, integrity and superior customer service. We are looking for enthusiastic individuals who enjoy working in a fast paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills.The ideal BDC Representative will also have:Bilingual in Spanish and EnglishProven track record in BDC department or call center
Excellent customer service and communication skills
Ability to establish rapport and build relationships to ensure repeat customers
Strong multi-tasking and organization skills
Intermediate computer proficiency
Verifiable work history
Professional appearance and demeanor
Sunset Automotive Group Benefits In addition to a great pay plan, full-time BDC Associates are eligible for the following benefits:Medical, Dental, and Vision insurance401(k) retirement plan
Life and Disability insurance
Paid time off available to use after 6 months
Company-paid training
Employee discounts at all Sunset locations
And more!If you are looking for a company where you will be appreciated and have opportunities to learn and advance, this is the place for you. Enjoy your job and the people you work with at Sunset Automotive Group!Sunset Automotive Group is an equal opportunity employer and a drug-free workplace. All candidates for hire must complete and pass a background check and drug screen before hire.
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