Customer Service Representative

SunSourceWarren, MI

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Disability Insurance

Job Description

Paragon Technologies, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. https://www.paragontech.com/

Maximize customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.

Experience, Education and Skills

Two years of industrial repair and/or industrial distribution experience.
2+ years of customer service experience in a manufacturing or distribution environment.
Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs.
Demonstrate strong verbal and written communication skills as well as strong problem-solving skills.
Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.

Essential Functions

Approach: process in bound customer calls from customers regarding order status, pricing, product availability and delivery schedules.
Customer Knowledge: develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base.
Internal Know-How: demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems.
Resource Management: demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing.
Technical Competence: demonstrate basic knowledge of SunSource technology and service offerings.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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FAQs About Customer Service Representative Jobs at SunSource

What is the work location for this position at SunSource?

This job at SunSource is located in Warren, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at SunSource?

Employer has not shared pay details for this role.

What employment applies to this position at SunSource?

SunSource lists this role as a Full-time position.

What experience level is required for this role at SunSource?

SunSource is looking for a candidate with "Senior-level" experience level.

What benefits are offered by SunSource for this role?

SunSource offers Disability Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at SunSource?

You can apply for this role at SunSource either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.