Customer Service Representative

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.

Your Opportunity: Taylor Corporation is seeking a Customer Service Representative in our Fridley-MN facility who is responsible for delivering exceptional customer service and support. This role involves handling complex customer inquiries, leading service initiatives, and mentoring junior staff. The ideal candidate will possess advanced product knowledge, strong problem-solving abilities, and a commitment to enhancing the customer's experience.

Work Authorization:

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Shift:

• Monday- Friday, 8am- 5pm

• Onsite at MN-Fridley-5601 East River Road

Your Responsibilities:

• Respond to customer inquiries via phone, email, and chat with professionalism and expertise

• Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction

• Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems

• Understand the specifications of each order to ensure smooth internal processing

• Adherence to customer expected response times

• Process orders, returns, and exchanges, while ensuring compliance with company policies

• Maintain accurate records of customer interactions and transactions in the CRM system

• Collaborate with cross-functional teams to address customer needs and enhance service delivery

• Identify trends to improve processes and service quality

• Stay informed about product updates, industry trends, and best practices to enhance service effectiveness

You Must Have:

• 3+ years of experience in the field or in a related area

• Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly

• Proven problem-solving skills and the ability to think critically in high-pressure situations

• Proficient in using customer service software and CRM systems

• Ability to sit for extended periods while working on a computer

The anticipated annual salary range for this position is $19.00 - 23.00. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.