Customer Service Representative (Onsite)

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Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.

Your Opportunity:

Taylor Enterprise Solutions, a Taylor Corporation company, is seeking a Customer Service Representative (CSR) to join the team at one of our offices in Hutchins, TX, Dayton, OH or Omaha, NE. to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Hours: Monday- Friday, 8:00am- 5:00pm in-office

Your Responsibilities:

• Guarantee satisfaction and value for our customers

• Contribute to a work environment that fosters pride in being part of a winning team.

• Contribute to the company's goals of achieving cost efficiencies by maintaining high productivity and quality standards.

• A CSR is responsible for supporting the company vision and mission. This position requires tact, sensitivity, and professionalism, because they are in contact with current and prospective customers, and are in a strong position to influence their satisfaction and our company prosperity.

• Work independently and within a team to deliver a consistent, exceptional customer experience every time

• Manage all communication - written, verbal and in-person - professionally, proactively and efficiently

• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately

• Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution

• Successfully establish, manage and exceed customer expectations throughout all engagements

• Engage appropriate resources to assist or resolve service issues as necessary

• Understand and appropriately use the company pricing system and policies

• Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities

• Manage workflow to meet customer deadlines in a team environment

• Understand and help the customer articulate their needs

• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs

• Coordination of projects and complex customer deliverables

You Must Have:

• The ability to understand and appropriately use the company pricing system and policies.

• The ability to understand and help the customer articulate their needs.

• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.

• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.

• Autonomously manage and own numerous multiple-solution customers and related demands with ease.

• Work independently and within a team to deliver a consistent, exceptional customer experience every time.

• High School diploma or the equivalent

We Would Also Prefer:

• 2 years of college

• 3 years of related / relevant experience in position or specialization.

• Print, marketing or promotional product experience

• Salesforce.com knowledge a plus.

• Strong MS Office skills with emphasis on Excel and Outlook.

• Advanced computer experience and ability to implement new technologies.

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

About Taylor Corporation

https://www.youtube.com/watch?v=pdXOC8HM-NM

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.