Customer Service Representative
Taylor HeatingRochester, New York
$16 - $22 / hour
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Job Description
Here at Taylor Heating, we live by a very simple philosophy. We call it the WOW experience, that little extra effort that leaves those who work with you happy to do so. As a customer service representative, you will be responsible for providing the WOW experience to our customers over the phone and via electronic communications.
We are interested in an enthusiastic individual who can listen to customer inquiries, validate customer concerns, and then offer a solution to each individual problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Job Duties
The successful candidate for this position will be able to deal with both inbound calls, outbound calls & scheduling appointments. More specifically, handling the requests of our customers, dispatching technicians and making effective use of our scheduling software. Taylor is in the midst of some exciting changes, and you will have the opportunity to grow and develop alongside the organization. We have built a reputation over the past 70 years for always putting the customer first, and the successful candidate will be able to display this by communicating in a friendly, helpful and efficient manner.
Job Requirements
- Basic computer skills including experience with Microsoft Office, Google products, and CRM software.
- 1+ year of experience in outbound calling.
- 3+ years of customer service experience
- Strong written and verbal communication skills.
- Occasional availability on Saturday
Benefits
- Paid training and immediate start date
- Health Insurance
- Dental Insurance
- Life Insurance
- Paid Holidays
- Paid Time Off
- Retirement Plan
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Compensation: $16.00 - $20.00 per hour
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