Customer Service Representative
TechOp Solutions InternationalOrlando, FL
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.
Duties:
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Accurately record all details in accordance with procedures
- Conduct database and open-source research
- Route and escalate calls appropriately
- Other duties, as assigned
Requirements
- 3 +experience in a call center
- High school diploma or equivalent is required
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
- Experience in handling sensitive information
- Ability to pass a government security background check.
Automate your job search with Sonara.
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FAQs About Customer Service Representative Jobs at TechOp Solutions International
What is the work location for this position at TechOp Solutions International?
This job at TechOp Solutions International is located in Orlando, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at TechOp Solutions International?
Employer has not shared pay details for this role.
What employment applies to this position at TechOp Solutions International?
TechOp Solutions International lists this role as a Full-time position.
What experience level is required for this role at TechOp Solutions International?
TechOp Solutions International is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at TechOp Solutions International?
You can apply for this role at TechOp Solutions International either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.