Customer Service Representative

Join The Chenault Agency, a dynamic and welcoming workplace located in Fayetteville, Georgia. We believe that exceptional customer service is the backbone of our success, and we are on the lookout for an enthusiastic Customer Service Representative to join our team. In this role, you will be the friendly voice on the other end of the line and the first point of contact for our valued customers. Your contributions will help enhance customer satisfaction, foster loyalty, and drive business success. You will have the opportunity to work closely with our wonderful clients, addressing their inquiries and resolving issues promptly and professionally. If youre passionate about making a difference in peoples lives and want to grow your career in a supportive environment, we want to hear from you!

Salary Range: $30000.00 - $35000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Life Insurance

Retirement Plan

Responsibilities

Responsibilities

~Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.

~Assist customers with product information, order processing, and issue resolution.

~Maintain accurate records of customer interactions and transactions.

~Collaborate with sales teams to support outside sales efforts and market initiatives.

~Negotiate terms and conditions when necessary to ensure customer satisfaction.

~Provide information on benefits administration and assist customers in understanding their options.

~Actively participate in training sessions to enhance product knowledge and customer service skills.

~Utilize multilingual capabilities to assist a diverse customer base effectively.

~Previous experience in customer service or sales is preferred.

~Familiarity with insurance sales or benefits administration is a plus.

~Bilingual or multilingual proficiency is highly desirable.

~Strong negotiation skills and the ability to communicate effectively with various stakeholders.

~A proactive approach to problem-solving and the ability to work independently as well as part of a team.

~Excellent organizational skills with attention to detail.