Customer Service Representative
The Glass GuruGahanna, Ohio
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Overview
Schedule
Full-time
Career level
Senior-level
Job Description
Roles & Responsibilities:As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:
- Answer inbound phone calls promptly during business hours
- Respond to any voicemails and/or messages from answering service (if applicable)
- Respond to inbound email correspondence, forward on as appropriate
- Greet customers and all other visitors to the showroom (if applicable)
- Screen incoming leads/potential customers
- Schedule estimate appointments
- Quote product by telephone for clients/customers (if applicable)
- Assist Estimators with follow up on pending sales/ quotes by phone and/or email
- Strategically schedule work appointments for Installation Technicians, along with customers accordingly
- Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
- Check order confirmations from fabricators/vendors for size and pricing accuracy
- Filing of daily work orders and estimates
- Ordering of all office / shop supplies
- Keeping office clean/tidy
Qualifications & Educational Requirements:
- HS Diploma or equivalent
- All candidates must be able pass initial background check and drug test
Preferred Skills:
- Excellent verbal/written communications skills
- Microsoft Office proficient (Word, Excel)
- Hardworking, motivated, with excellent organizational and time-management skills
*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
Compensation: $14.00 - $18.00 per hour
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FAQs About Customer Service Representative Jobs at The Glass Guru
What is the work location for this position at The Glass Guru?
This job at The Glass Guru is located in Gahanna, Ohio, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Glass Guru?
Candidates can expect pay range between $14–$18 for this role.
What employment applies to this position at The Glass Guru?
The Glass Guru lists this role as a Full-time position.
What experience level is required for this role at The Glass Guru?
The Glass Guru is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at The Glass Guru?
You can apply for this role at The Glass Guru either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.