Customer Service Representative

The Grounds GuysAnnapolis, Maryland

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Overview

Schedule

Full-time

Career level

Senior-level

Job Description

Vista Pro Landscape and Design and the Grounds Guys of Annapolis are looking for a customer-oriented service representative!A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Skills

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

When you put on The Grounds Guys® uniform, you become part of a team—local experts who strive to treat everyone with respect, do the job the right way, and simply enjoy life in the process. Working for our franchises means they’ll take care of you the way they take care of their own family and friends. And cultivating a culture of CARE, among the team and within the communities, is as important as trimming hedges and planting flower beds—it’s part of everything The Grounds Guys do.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with The Grounds Guys® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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FAQs About Customer Service Representative Jobs at The Grounds Guys

What is the work location for this position at The Grounds Guys?

This job at The Grounds Guys is located in Annapolis, Maryland, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Grounds Guys?

Employer has not shared pay details for this role.

What employment applies to this position at The Grounds Guys?

The Grounds Guys lists this role as a Full-time position.

What experience level is required for this role at The Grounds Guys?

The Grounds Guys is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at The Grounds Guys?

You can apply for this role at The Grounds Guys either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.