Customer Service Representative
TNBankOak Ridge, TN
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Career Development
Job Description
We are seeking qualified Customer Service Representatives to join our team! You will be responsible for giving an exceptional customer experience and cross selling products and services to help the bank grow and reach its goals and vision.
Responsibilities:
- Responsible for handling confidential and sensitive matters
- Provides customer service including the opening of new accounts and resolution of customer inquiries
- Provides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account information
- Responsible for following proper regulatory guidelines in the preparation of all paperwork for opening of all new account products offered within the Bank
- Responsible for cross-selling other bank services and refers customers to other departments as appropriate
- Knowledge of Bank Operations
- Keeps informed of changes in bank services or procedures
- Implements company policy pertaining to the cashing of checks and withdrawal of funds from accounts
- Responsible for approval of cashing of checks and withdrawal of funds from accounts within the authority of the dollar amount approved for the position.
- Responsible for handling a wide variety of customer problems either through direct personal action or referral to the proper department
- Trains additional new accounts representatives
- Performs Teller duties when necessary
- Responsible for ensuring compliance with BSA/AML/OFAC policies, procedures, and processes as it pertains to the CSR role in the Bank.
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FAQs About Customer Service Representative Jobs at TNBank
What is the work location for this position at TNBank?
This job at TNBank is located in Oak Ridge, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at TNBank?
Employer has not shared pay details for this role.
What employment applies to this position at TNBank?
TNBank lists this role as a Full-time position.
What experience level is required for this role at TNBank?
TNBank is looking for a candidate with "Senior-level" experience level.
What benefits are offered by TNBank for this role?
TNBank offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at TNBank?
You can apply for this role at TNBank either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.