Customer Service Representative

Description

Customer Service Representative | Be the Voice of the Experience

At Tolin Mechanical, our Customer Service team plays a critical role in how clients experience our company. This isn't just answering phones - it's coordinating solutions, supporting field operations, and ensuring every interaction reflects professionalism, responsiveness, and care.

You'll be backed by supportive leaders, collaborative teammates, and clear processes designed to help you succeed. We believe great service happens when employees feel prepared, trusted, and never left to figure things out alone.

We're growing our Denver team and looking for a Customer Service Representative who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering exceptional customer experience. In this role, you'll serve as a primary point of contact for clients while working closely with technicians, dispatch, and internal teams to keep operations running smoothly.

If you're professional, detail-oriented, and thrive in a team-driven environment, your career at Tolin Mechanical starts here.

About Tolin Mechanical

Founded in 1948 in Denver, Colorado, Tolin Mechanical is a trusted HVAC contractor with locations across Colorado, Arizona, and the Mid-Atlantic. Our team is made up of skilled engineers, HVAC technicians, sales, operations, and support staff who take pride in delivering high-quality service. We provide centralized support from our Denver headquarters, so our field teams can focus on doing what they do best-solving problems and keeping clients comfortable. Learn more at www.tolin.com.

What you'll do:

• Serve as a primary point of contact for clients
• Receive and coordinate service requests
• Support scheduling and dispatch functions
• Communicate with technicians and internal teams
• Maintain accurate documentation and records
• Deliver clear, professional, and responsive service

What makes this different:

We don't believe in "figure it out on your own."

You'll have:

• Structured training and support
• Modern tools and systems
• Clear processes and expectations
• Leadership that listens and responds
• A collaborative, team-driven environment

Compensation & Benefits:

Average Starting Rate: $22.00-$24.00 per hour. Combined experience, education, skills and knowledge will be taken into consideration.

• Medical, Dental and Vision Plan
• Life insurance
• Long Term disability
• Flexible Spending Accounts
• 401K Plan
• Profit Sharing based on company performance
• Tuition Reimbursement
• Company cell phone
• Paid Holidays
• PTO Program
• Professional training and development opportunities

This position is posted as open until filled and may be used to fill multiple openings over time.

Requirements

Ideal candidates will have the following qualifications:

• Two years of post-secondary education and/or minimum of two years commercial HVAC dispatch experience preferred
• Computer literate and technology savvy
• Proficient in Microsoft Suite
• Excellent verbal and written communication skills
• Excellent Customer Service Phone Skills
• Ability to understand technical terminology and mechanical processes
• Great Plains software experience a plus
• Understanding or 3rd party work order systems
• Strong Organizational skills
• Ability to multitask, detail oriented, positive attitude

Minimum Qualifications:

• Over 18 years of age
• High School diploma or GED
• Excellent written and verbal communication skills
• 2-3 years of Customer Service Experience
• Excellent Customer Service phone skills
• Ability to understand technical terminology and mechanical processes
• Computer literate and technology savvy
• Proficient in Microsoft Suite
• Strong organizational skills
• Detail oriented and ability to multi-task

Additional Job Information

Tolin Mechanical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation). Parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors, or any other status protected by federal, state, or local law. Equal Opportunity Employer, including disabled and veterans.

Pursuant to Colorado's Job Application Fairness Act, applicants providing certifications, transcripts, or other materials may redact information that identifies the applicant's age, date of birth, or dates of attendance at or graduation from an educational institution.

If you need additional EEO information or resources, please visit https://www.eeoc.gov/