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Customer Service Representative

TopView SightseeingEl Paso, TX

$12+ / hour

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Overview

Schedule
Alternate-schedule
Full-time
Part-time
Career level
Senior-level
Remote
Remote
Compensation
$12+/hour
Benefits
Paid Holidays

Job Description

TopView is a fast-growing sightseeing and local experiences company offering a wide range of experiences across major cities in the U.S. and London. Our offerings include TopView Hop-On Hop-Off bus tours (available in New York City and London), Tea Around Town - a unique experience bus tour now operating across major U.S. cities (including New York, Los Angeles, Miami, Chicago, Dallas, Houston, and more), cruises, and bike rentals.

We serve thousands of guests daily and continue to expand into new markets, making this an exciting opportunity to join a rapidly growing, high-volume operation where your work directly impacts the customer experience.

Rate: $12.00/hourSchedule: Open availability required based on operational needs; Friday through Monday and holiday availability are required, including evenings

What You’ll Do

  • Handle customer inquiries (emails and chat) across multiple U.S. cities and international locations, including London, UK
  • Assist customers with bookings, changes, and general inquiries
  • Manage high-volume escalations with professionalism and confidence
  • Follow company policies and escalation protocols
  • Accurately document interactions in Zendesk (or similar CRM)
  • Work in a fast-paced, high-volume environment

What We’re Looking For

  • Strong communication and problem-solving skills
  • Experience handling customer escalations, complaints, and high-pressure interactions
  • Ability to multitask and stay organized under pressure
  • Reliable, professional, and able to work independently
  • CRM experience (Zendesk is a plus)

Requirements

  • Must be available for overnights, weekends, and holidays
  • Must have a reliable computer, internet, and headset
  • Must have a quiet workspace
  • Must be dependable — attendance and punctuality are critical
  • Bilingual is a plus (English and Spanish)

Additional Info

  • Fully remote position (equipment not provided)
  • High-volume environment — must be comfortable handling back-to-back interactions
  • Opportunities for part-time and full-time schedules

Apply If You

  • Stay calm and professional in high-pressure situations
  • Are reliable and consistent in a remote role
  • Can work independently and take ownership

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FAQs About Customer Service Representative Jobs at TopView Sightseeing

What is the work location for this position at TopView Sightseeing?
This job at TopView Sightseeing is located in El Paso, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at TopView Sightseeing?
Candidates can expect a pay range of $12 (per hour).
What employment applies to this position at TopView Sightseeing?
TopView Sightseeing lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
  • Part-time
What experience level is required for this role at TopView Sightseeing?
TopView Sightseeing is looking for a candidate with "Senior-level" experience level.
Does TopView Sightseeing allow remote work for this role?
Yes, this position at TopView Sightseeing supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by TopView Sightseeing for this role?
TopView Sightseeing offers Paid Holidays for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at TopView Sightseeing?
You can apply for this role at TopView Sightseeing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.