Customer Service Representative

Job Title: Customer Service Representative (CSR)Company: Triangle Dies & Supplies (DFC Manufacturing Group)Location: Brooklyn Park, MNJob Type: Full-time | Hourly (Non-exempt)Pay: $23-26/hrAbout Triangle Dies & SuppliesTriangle Dies & Supplies is a long-standing manufacturer of steel rule cutting dies and die supplies that supports packaging and converting customers with specialized tooling solutions. We're known for delivering responsive service, strong product knowledge, and dependable turnaround times. As part of the DFC Manufacturing Group, we offer stability, growth, and the support of a broader manufacturing network.If you enjoy being the key connection between customers, sales, design/CAD, and production-and you thrive in a fast-paced, deadline-driven environment-this role is for you.Position SummaryThe Customer Service Representative (CSR) is responsible for coordinating customer orders from start to finish while ensuring accuracy, clear communication, and on-time delivery. You will serve as the primary point of contact for customers and sales reps, working closely with internal teams to keep jobs moving smoothly through the production process.Key ResponsibilitiesServe as the primary contact for customers and sales reps regarding specifications, pricing, and order status

Review incoming orders and customer-provided materials for completeness and accuracy; verify details and approvals

Coordinate job scheduling with internal production teams and outside vendors as needed

Communicate proactively throughout production to resolve issues, confirm details, and ensure customer satisfaction

Enter orders, maintain job records, and manage priorities/logs to support on-time completion

Partner with design/CAD teams on artwork coordination, revisions, and file readiness

Prepare packing slips and shipping documentation; provide invoicing details to Accounts ReceivableSupport additional customer service and administrative tasks as needed to keep operations running smoothly

QualificationsHigh school diploma or equivalent required (Associate degree preferred)3–5 years of customer service experience (manufacturing or printing/packaging environment preferred)Strong attention to detail and organization; ability to manage multiple priorities and deadlines

Excellent communication skills (phone, email, and in-person) with a customer-first mindset

Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn order entry/ERP systems

Helpful but not required: ability to read/interpret blueprints or CAD drawings; comfort with basic math and problem-solvingWork EnvironmentThis role is primarily in an office setting within a production environment. You may occasionally interact with the plant floor and production teams. The work is deadline-driven and requires accuracy, responsiveness, and professionalism.Benefits That Matter We offer a practical benefits package designed to support you on and off the job: Medical, Dental, and Vision insurance; 401(k); Life Insurance; a Health Savings Account (HSA); and Paid Time Off (PTO).