Customer Service Representative, Personal Property and Casualty

Tropolis Holdings, LLCNorthville, MI

$23 - $30 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$23-$30/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

About TropolisTropolis is a leading national insurance brokerage focused on combining technology and data to drive growth, improve employee experience, and deliver exceptional customer service. Our mission, Insuring Tomorrow Together, reflects our commitment to being a trusted brokerage, embracing innovation, and building a collaborative culture with our agency partners, customers, carriers, and communities.Role summaryThe Personal Lines Customer Service Representative supports personal lines clients and internal producer partners with day-to-day service needs across the full policy life cycle. This role focuses on responsive client support, accurate processing, and consistent documentation to deliver high-quality customer experience and protect E-and-O standards.Location: Northville, MIWork model: In office 5 days per week. Hybrid may be available for the right candidate. A remote-only position is not available.What you will do

Serve as a primary point of contact for client service requests on assigned personal lines accounts
Process policy changes and service requests including endorsements, evidence of insurance, ID cards, cancellations, reinstatements, and billing support with speed and accuracy
Support the renewal process by confirming updated household and risk information, reviewing renewal documents for changes, and coordinating client communications to keep renewals on track
Assist with new business onboarding by collecting required information, confirming coverage details, and coordinating policy issuance and delivery
Prepare client-ready correspondence and basic coverage summaries, and help explain policy documents in a clear, practical way
Maintain thorough, timely documentation and file hygiene within the agency management system, including notes, activities, attachments, and required fields
Track open items, follow up with carriers and clients, and manage multiple priorities with strong organization and follow through
Partner with producers and account managers to identify rounding and cross-sell opportunities and improve retention through proactive service
Stay current on carrier requirements and workflow expectations impacting personal property and casualty accounts

Success looks like

Consistently timely, accurate service delivery with minimal rework
On-time renewals supported by complete information gathering and strong follow through
Clean documentation and compliance discipline that supports E-and-O best practices
Strong client satisfaction and dependable internal partnerships with producers and account managers

Required qualifications

Current Property and Casualty insurance license in good standing
At least 3 years of experience in an independent insurance agency supporting personal lines property and casualty accounts
Working knowledge of personal lines coverages, servicing workflows, and carrier processing requirements
Strong organization and follow through across multiple concurrent deadlines
Excellent written and verbal communication, with the ability to support clients professionally and efficiently
High attention to detail and commitment to documentation, compliance, and E&O controls

Nice to haveApplied Epic experienceBenefitsTropolis offers a competitive and comprehensive benefits package, including flexible time off, 11 paid holidays, a 401(k) with 100% match on the first 4%, with immediate vesting, and medical, dental, and vision plan options with 90% employer paid.Purpose PlanAll eligible team members participate in Tropolis’ Purpose Plan, an equity incentive program that lets you share in Tropolis’s long-term success through an equity pool that can grow over time.CompensationCompensation range: $23 - $30 per hourPre-employment testing and background checksEmployment is contingent upon successful completion of any pre-employment testing required for the role and a satisfactory background check. This may include verification of licensing and credentials, employment history, and other checks consistent with applicable laws and business needs.

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FAQs About Customer Service Representative, Personal Property and Casualty Jobs at Tropolis Holdings, LLC

What is the work location for this position at Tropolis Holdings, LLC?

This job at Tropolis Holdings, LLC is located in Northville, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Tropolis Holdings, LLC?

Candidates can expect a pay range of $23–$30 per hour for this role.

What employment applies to this position at Tropolis Holdings, LLC?

Tropolis Holdings, LLC lists this role as a Full-time position.

What experience level is required for this role at Tropolis Holdings, LLC?

Tropolis Holdings, LLC is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Tropolis Holdings, LLC for this role?

Tropolis Holdings, LLC offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Flexible/Unlimited PTO, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Tropolis Holdings, LLC?

You can apply for this role at Tropolis Holdings, LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.