Customer Service Representative

KEY RESPONSIBILITIES:

• Assist TCF outside sales representatives via phone and Jira tickets with scheduling, status updates, drawing status, expedite requests, shipping information, tracking, delivery, billing, freight issues or shortages, etc.
• Work with operations and internal sales on order and shipping expedite requests from outside sales reps and customers.
• Provide bill of lading (BOL), packing slips, delivery receipts, balance reports, commercial invoices and customs documents as requested by outside sales reps, customers or freight carriers.
• Follow up with purchasing on purchase requisitions (PO) for drop ship orders. This includes order status and tracking.
• With assistance, provide specs and cut sheets for purchased parts to customers
• Work with Representatives to manage damaged or late Customer Supplied Parts
• Process basic no charge warranty issues or sales concessions for replacement components or products that are missing or wrong. (customer complaint process)
• With guidance, issue return material authorizations (RMA) for wrong parts, returns, rework, and freight claims
• Work with outside sales reps, customers, logistics department, manufacturing and freight carriers on lost, mixed up, freight damaged shipments to foster a positive customer experience
• Develop a strong understanding of TCFC products
• Collaborate with Sales Coordinators and sales teams to ensure the customer's needs are met
• Live, Act, and Behave by TCF Core Values
• All other duties as assigned.

Qualifications:

• Associates degree preferred or related experience.
• 1+ years of relevant experience in customer service
• Proficient computer skills, especially Microsoft Office applications
• Ability to learn software systems, sales processes, and product line
• Ability to manage multiple tasks simultaneousl
• Excellent organizational skills and attention to detail.
• A resourceful, driven and resilient approach.
• Ability to thrive in a fast-paced environment.
• Excellent written and verbal communication skills
• Possess the capability to engage with customers, co-workers, and vendors in a respectful manner.

PHYSICAL DEMANDS/WORKING CONDITIONS:

• Standard office environment
• Ability to occasionally lift up to 20 pounds
• Ability to occasionally climb, balance, stoop, kneel, reach
• Ability to work extended hours

As a Customer Service Representative you will be offered pay of $18.00-$21.00 dependent on experience. You will also be eligible for an annual discretionary bonus tied to overall performance of the organization.

At Twin City Fan we want our employees to achieve their personal best and strive to offer programs that support our employees and their families. We offer a full benefits package including medical, dental, vision, life insurance, 401K plan with employer match, as well as short/long term disability. Employees also have access to benefits such as employee assistance programs, education reimbursement, paid vacation, holiday pay, and volunteer time. Other exciting benefits TCF offers include a homeownership savings program, pet insurance, and more!