Customer Service Representative
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Overview
Job Description
- Annual Bonus Potential
- Paid Holidays
- Employee discounts
- Paid time off
- Competitive Compensation
- Flexible Scheduling
- Hard work, collaboration, humanity, fun, and laughter
- Career path development
- Previous customer service or sales experience in a retail environment
- Exceptional customer service skills
- Ability to translate customer requirements into final products or services
- Assist in handling customer complaints and problems in a professional manner
- Multitasking – must have the ability to simultaneously process multiple tasks
- Effective verbal and written communication skills
- Strong attention to detail
- Basic Math Skills
- Outstanding time management and organizational skills
- A high school diploma or equivalent required
- Valid driver’s license and reliable transportation required.
- Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and design software
- Ability to work flexible hours.
- Some supervisory skills preferred.
- Notary Public certification may be required.
- Bi-Lingual is a plus (Spanish)
- Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
- Assists customers with their product and service need in person, through email, and by phone
- Processes customer sales through the point-of-sale system
- Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
- Opens and closes the center, cash register, and other center systems
- Assists management in maintaining, ordering, and stocking inventory
- Maintains the center consistent with established standards
- Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
- Sorts and deposit mail in private mailboxes
- Captures, complete tasks, and organizes Virtual Mail
- Assist with print jobs and printed items, i.e. copies, signs, banners, booklets, poster, vinyl stickers, cutting, collating, assembly.
- Assist in Custome t-shirt and promotional product fulfillment.
- Assist Customers with print and printing projects
- Have reliable transportation and dress appropriately for the position.
- Must be able to stand behind a sales counter for extended periods of time.
- Must be able to lift at least 50 pounds.
- Must be able to communicate clearly with customers by email, by phone, and in-person.
- May be required to operate a motor vehicle.
- Must perform all duties in a safe and efficient manner.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative Jobs at TX233
- Flexible-schedule
- Full-time