Customer Service Representative

United Group InsuranceRed Oak, IA

$20 - $25 / hour

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Overview

Remote

On-site

Compensation

$20-$25/hour

Job Description

Welcome to United Group Insurance. Were a local team serving the Red Oak community, focused on providing reliable coverage and dependable support to our clients.

Were looking for a Customer Service Representative to join our office. In this role, youll assist clients with their insurance needs, answer questions, process updates, and help ensure each customer has a positive experience.

If youre a clear communicator, enjoy helping people, and want a stable role with a communityfocused company, we encourage you to consider this opportunity.

Salary Range: $20.00 - $25.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Disability Insurance

Mon-Fri Schedule

Retirement Plan

Responsibilities

Respond to customer inquiries via phone, email, and in-person with professionalism and clarity.

Provide accurate information about our insurance products and services.

Assist customers with policy changes, claims processing, and general account management.

Resolve customer issues efficiently and effectively, ensuring a positive experience.

Maintain detailed and accurate customer records.

Collaborate with team members to achieve departmental goals.

Identify opportunities to offer additional support or solutions to customers.

Requirements

High school diploma or equivalent.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Proficiency with basic computer applications and data entry.

A friendly and patient demeanor.

Ability to work effectively both independently and as part of a team.

Previous customer service experience is a plus.

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FAQs About Customer Service Representative Jobs at United Group Insurance

What is the work location for this position at United Group Insurance?

This job at United Group Insurance is located in Red Oak, IA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at United Group Insurance?

Candidates can expect a pay range of $20–$25 per hour for this role.

What employment applies to this position at United Group Insurance?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at United Group Insurance?

You can apply for this role at United Group Insurance either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.