Customer Service Representative

University of the CumberlandsWilliamsburg, KY

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.

Customer Service Representatives are responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Customer Service Representatives are often the first point of contact for customers' product issues.

Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions
Outstanding telephone skills; polite, friendly manner working with students
Proficient in computer literacy and knowledgeable of Microsoft Office
Must show initiative, adaptability, resourcefulness, dependability, and ability to take action
Customer Service Experience.
Excellent analytical, communication and writing skills.
Ability to work flexible schedule.
Will require occasional weekend work
Office hours and work times are based on student needs; including availability for students' worldwide.

Key Duties and Responsibilities:

Receive calls, live chat and emails from students, e.g. queries, requests, orders and complaints;
Problem solve and resolve issues
Resolve issues

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a

"life-more-abundant."

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FAQs About Customer Service Representative Jobs at University of the Cumberlands

What is the work location for this position at University of the Cumberlands?

This job at University of the Cumberlands is located in Williamsburg, KY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at University of the Cumberlands?

Employer has not shared pay details for this role.

What employment applies to this position at University of the Cumberlands?

University of the Cumberlands lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at University of the Cumberlands?

University of the Cumberlands is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at University of the Cumberlands?

You can apply for this role at University of the Cumberlands either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.