Customer Service Representative, UofL Hospital, Rotating

Primary Location:

University Hospital - UMC

Address:

530 South Jackson Street Louisville, KY 40202

Shift:

Rotating (United States of America)

Job Description Summary:

The Customer Service Representative presents a pleasing, helpful, and courteous welcome to patients, families, physicians, visitors, co-workers, and all other internal and external customers of UofL Health. The purpose of the position is to make a positive first impression, to ensure a comfortable transition into the hospital environment, and to see that immediate needs and concerns are addressed appropriately for every guest.The Customer Service Representative exemplifies UofL Health customer service standards and follows established policies and procedures in the hospital when providing service and will exhibit a person-centered approach and express a genuine interest in the patients', families', and visitors' well-being, whether opening a door or offering a verbal greeting. The Customer Service Representative will remain knowledgeable about and prepared to answer questions regarding locations and services offered on the campus, and has the ability to accommodate customer requests regarding these services.

Job Description:

Schedule:

Every Sunday, Monday, Wednesday, Friday & Saturday from 8:00am-4:30pm

Essential Functions:

• Welcomes patients, visitors, employees in a pleasing, helpful and courteous manner

• Provides accurate, helpful information regarding locations and way-finding questions

• Contributes to the accomplishment of hospital organizational goals and the vision of the patient and family relations department

• Maintains awareness of individual patient and visitor needs

• Projects a positive personal and professional image of UofL Health at all times and under all circumstances

Other Functions:

• Maintains a clean and orderly work area

• Transports patients to appointments and other areas as needed

• Attends and participates in department and hospital meetings, in-services and quality improvement teams

• Maintains compliance with all company policies, procedures and standards of conduct

• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

• Performs other duties as assigned

Additional Job Description: