Customer Service Representative
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Overview
Job Description
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Competitive Compensation
- Hard work, collaboration, humanity, fun, and laughter
- Career path development
- Provide front counter support by greeting customers, processing transactions and assisting clients with marketing, design and printing needs.
- Convey to the customer our expertise in products, services, and capabilities.
- Communicate customer requirements to the support team in accordance with company policies and procedures.
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
- Organize and maintain cleanliness of client and completed job areas.
- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
- Ability to effectively build relationships with customers and teammates.
- Detail oriented with strong organization skills.
- Excellent written and verbal communication skills.
- Strong math and computer skills.
- Desire to continuously look for ways to help people.
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
