Customer Service Representative
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Compensation
$45,000-$80,000/year
Benefits
Health Insurance
Job Description
Benefits:
- Competitive salary
- Employee discounts
- Health insurance
BENEFITS/PERKS:
- Competitive Compensation with commissions on the revenue
- Flexible Scheduling
- Hard work, collaboration, humanity, fun, and laughter
- Career path development
COMPANY OVERVIEW:
As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
WHAT WE EXPECT OF YOU:
- Serve as the primary internal representative of the organization.
- Convey to the customer our expertise in products, services and capabilities and estimates the pricing for customer needs
- Communicate customer requirements to the support team in accordance with company policies and procedures.
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, pricing, cancel orders, work on lead management
- Determine charges for services requested, collect deposits or payments, or arrange for billing for printing services using PrintSmith Software (EFI)
- Knowledge and experience in a printing shop would be preferred
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
WHAT YOU BRING TO THE TABLE:
- Print shop experience preferred but not required
- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
- Ability to effectively build relationships with customers and teammates.
- Strong written and verbal communication skills.
- Strong organizational skills.
- Desire to continuously look for ways to help people.
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.
Compensation: $45,000.00 - $80,000.00 per year
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative Jobs at US715
What is the work location for this position at US715?
This job at US715 is located in Chicago, Illinois, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at US715?
Candidates can expect a pay range of $45,000 and $80,000 per year.
What employment applies to this position at US715?
US715 lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at US715?
US715 is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at US715?
You can apply for this role at US715 either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.