Customer Service Representative / Dispatcher

Customer Service/Dispatcher

Join Vander Hyde Mechanical as a Customer Service Representative / Dispatcher!

Vander Hyde Mechanical has been proudly family-owned and operated in Grand Rapids for over 36 years. We've built a trusted reputation for exceptional service across electrical, HVAC, plumbing, and low-voltage systems - all driven by a team of experienced professionals. When you join Vander Hyde, you're part of a team that treats people right, celebrates hard work, and invests in your future.

As a CSR/Dispatcher, you are at the center of our business. Every call, every schedule, every technician you dispatch directly impacts our customers' experience and our company's success. You'll play a huge role in driving sales, building relationships, and keeping operations running smoothly across every department. This is a position where your voice, decisions, and problem-solving skills truly make a difference.

If you thrive in a fast-paced, problem-solving environment, love helping people, and enjoy keeping things organized and on track, this position may be the perfect fit.

Why Vander Hyde?

• Comprehensive Benefits: Our employees receive a freehealth insurance option, along with available coverage for dental and vision, and company-paid life insurance.
• Flexibility That Works for You: In addition to PTO, we offer unpaid time off - one of our most appreciated benefits
• Career Development: Ongoing training and advancement in a multi-trade environment
• Locally Owned, Family-Oriented: Over 36 years of success in West Michigan, built on trust, respect, and service
• Retirement Planning: 401(k) with a company match to help you build your future

Position: Customer Service Representative / Dispatcher

Schedule: Monday through Friday, 8:00am - 5:00pm, on-site

Pay: $17.00 - 24.00 hourly, based on experience

Key Responsibilities:

• Answer and manage a high volume of customer calls with professionalism and care
• Listen closely to understand customer needs and schedule service accordingly
• Dispatch service technicians efficiently while monitoring routes and status updates
• Build trust with customers by providing accurate information and clear communication
• Handle incoming emails, schedule updates, and follow-ups promptly
• Support customers with additional products and services where appropriate

Experience We're Looking For:

• 2+ years of experience in customer service is required
• 1+ years of high-volume call handling experience, preferred
• 1+ years of dispatching experience, preferred

What You'll Need to Succeed:

• Enjoys taking initiative and being dependable
• Stays calm and makes good decisions when things get busy
• Can juggle tasks and keep things organized without losing focus
• Communicates clearly and listens well
• Brings empathy and understanding while staying practical
• Works well both on your own and with a team

Discover more about Vander Hyde and what drives us at:https://www.vanderhyde.com/about-us. Join a team that values integrity, professionalism, and people. Take the next step in your career with Vander Hyde Mechanical today!