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Customer Service Representative

VentureTech SolutionsFort Lauderdale, FL

$17+ / hour

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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$17+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Cypress Creek Financial LLC provides state licensed consumer financial services. Position: Inbound Customer Service RepresentativeCompensation: StartingHourly Base Rate + Bonus(es) -$17.00/Hour Benefits offered: 401k w/employer match, medical, vision, dental, disability/life,paid holidays, paid time off (PTO), service time awards and more!Location: On-Site / 6360 NW 5th Way Suite #102 Fort Lauderdale, FL 33309Schedule(s): Mon-Fri 10:30 AM – 7PM, Saturday 9:00 AM – 5:30 PM Days off: One week day and SundayInbound Customer Service Representative Responsibilities:
  • Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs.
  • Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators (‘KPIs’)
  • Greet customers in a courteous, friendly, and professional manner using company specific procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Answer billing questions by talking through components of customer accounts.
Inbound Customer Service Representative Required Skills:
  • Time Management Skills: the ability to organize and manage multiple priorities.
  • Outstanding organizational skills and great attention to detail.
  • Ability to multi-task in a fast-paced environment is a requirement.
  • Computer savvy: above average working knowledge of telephonic and CRM systems is important.
  • Proficient in English/Spanish – Bilingual –preferred not necessary.
Many of the successful hires we have made over the past few years have come from call center environments. We provide an in-house training program. No experience necessary.Job Type: Full-timePay: $17 per hourBenefits:
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off/ training
  • Vision insurance
Schedule:
  • Monday to Friday Monday to Friday 10:30 AM – 7PM, Saturday 9:00 AM – 5:30 PM
  • Days off: One week day and Sunday
Supplemental pay types:
  • Bonus(es)
  • Spiff(s)
Ability to commute/relocate:
  • Fort Lauderdale, FL 33309: Reliably commute or planning to relocate before starting work (Required)
Work Location: One locationBy submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list.

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FAQs About Customer Service Representative Jobs at VentureTech Solutions

What is the work location for this position at VentureTech Solutions?
This job at VentureTech Solutions is located in Fort Lauderdale, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at VentureTech Solutions?
Candidates can expect a pay range of $17 (per hour).
What employment applies to this position at VentureTech Solutions?
VentureTech Solutions lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
What experience level is required for this role at VentureTech Solutions?
VentureTech Solutions is looking for a candidate with "Senior-level" experience level.
What benefits are offered by VentureTech Solutions for this role?
VentureTech Solutions offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at VentureTech Solutions?
You can apply for this role at VentureTech Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.