Customer Service Representative

Position Title: Customer Service Representative

Department: Dispensaries

Reports To: Store Manager, Assistant Store Manager

How We Operate (The Verdes Standard):

1.) Exceed expectations: We set the bar high, and we want you to take it even higher. Do the little things, and the big things, that blow people away.

2.) Get better every day. We value continuous improvement.

3.) Show initiative. See something, do something. You are responsible for making things better.

4.) Demonstrate integrity. Do the right thing, own up to mistakes, and keep commitments.

5.) Engage in courageous conversations. Speak honestly and directly, clear is kind.

6.) Be responsive. Respond within 24 hours to queries and concerns

Position Summary

A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They are the front line of support and help to ensure that clients are satisfied and receive the knowledge and understanding of the products and services Verdes offers. Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.

Core Responsibilities

• Team player with strong communication and organizational skills
• Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter
• Identify and assess clients' needs to make proper product recommendations
• Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support
• Stay up to date with product knowledge, NM Cannabis Patient Laws, and medicinal information updates to pass the information to clients
•  Maintain proper inventory stock on the sales floor and backstock, as needed
• Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts
• Regular/reliable attendance is required
• Keeping best interest of the company and co-workers in forefront of mind
• Other duties as assigned
• LeafLogix and BioTrack for sales transactions, patient records/lookup information, returns/exchanges
• Internet to access sharepoint.com to make daily menus, Dutchie to access online orders
• Other websites to lookup information about cannabis or the NMMCP program.

Key Qualifications

• Experience in cash handling and inventory management
• Ability to multi-task and quickly prioritize tasks
• Ability to handle high stress situations, ambiguity and changing priorities

Job Requirements

• Experience in inventory management and controls
• Exceptional internal and external customer service and employee relations skills
• Must be dependable, reliable, and motivated
• Organization, time management, data entry and math skills

Physical and Emotional Requirements: 

• Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row 
• Must be able to lift at least 50 lbs. 
• Ability to work in a confined area. 
• Must be able to bend/stoop/climb/reach 
• Must be able to present complex information to groups of people 
• Must be able to be physically present in the wholesale locations and administrative office 
• Ability to handle high stress situations, ambiguity and changing priorities 
• Must be able to tolerate a reasonable amount of work stress 

Compensation

·     Compensation DOE(starts at $18/hr), Required Mon – Sun, some Holidays, shifts between 8:00am & 8:00pm

Benefits 

• PTO (accrual-based) 
• Employee Assistance Program (100% employer-paid premium) 
• 401K (automatic enrollment at 3%) 
• 25% Employee Discount 
• Loyalty Program – 3% cash back toward Verdes purchases 

It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.