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Customer Service Representative

West Shore HomeColumbus, OH

$20 - $22 / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$20-$22/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Customer Service SpecialistColumbus, OH (Onsite) Monday-Friday | 7:30am-4:00pm | Full-TimeLooking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company?West Shore Home is hiring a Customer Service Specialist to support our Richfield branch. In this role, you'll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience.This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.What You'll Do

Handle inbound and outbound customer callsAssist customers with post-installation service requestsSchedule service appointments and coordinate necessary follow-upOrder replacement parts through manufacturers when neededCommunicate schedule updates and service timelines to customersEscalate urgent customer concerns to branch leadership when appropriate

What We're Looking For

Strong communication and customer service skillsAbility to work independently and stay organizedPositive, solution-oriented mindsetComfortable managing multiple tasks in a fast-paced environmentPrevious customer service experience preferred

Compensation & Benefits

$20-$22/hourPaid trainingMedical, Dental, and Vision insurance401(k) with company matchPTO and paid holidaysEmployee discounts and referral programCareer growth opportunities

About West Shore HomeWest Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees.We're committed to creating a supportive culture where employees can grow, succeed, and make an impact.

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FAQs About Customer Service Representative Jobs at West Shore Home

What is the work location for this position at West Shore Home?
This job at West Shore Home is located in Columbus, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at West Shore Home?
Candidates can expect a pay range of $20–$22 per hour for this role.
What employment applies to this position at West Shore Home?
West Shore Home lists this role as a Full-time position.
What experience level is required for this role at West Shore Home?
West Shore Home is looking for a candidate with "Senior-level" experience level.
What benefits are offered by West Shore Home for this role?
West Shore Home offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at West Shore Home?
You can apply for this role at West Shore Home either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.