Customer Service Representative - Dental
Western Wayne Family Health CentersLincoln Park, MI
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Job Description
Purpose:
- The Dental Clerk is responsible for a variety of front office tasks relating to the efficient provision of medical services at WWFHC. These activities include scheduling, intake, fee collection, filing, chart preparation, insurance verification, answering phone calls, and other duties as assigned by the Dentist or Hygienist.
ESSENTIAL POSITION FUNCTION AND DUTIES
- Maintains a full-time presence at the dental reception area of the clinic
- Greets Dental patients, performs intake duties, and notifies appropriate dental staff of the patient's arrival
- Register new patients entering their demographic, insurance/income assessment information into the computer.
- Answers telephone and schedules all appointments in conjunction with approved protocols
- Prepares patient chart for further documentation by dental staff
- Answer patient questions regarding medical insurance, DHS/social service programs, and other community resources and places of business such as the Social Security Office and Health Dept.
- Verifies patient's insurance and assigns sliding fee designation where appropriate
- Checks patients out at the end of appointments: review charts for appropriate coding and charges, collects appropriate fees from patients, processing billing information for payment and schedules follow-up appointments
- Audits patient charts for coding errors or incomplete information, correct errors and/or notify appropriate dental staff who can correct errors
- Runs the end of the day report and balances the cash drawer. Maintain cash fund with record of deposits and withdrawals from the fund.
Communications:
- Keeps appropriate people informed.
- Speaks and writes clearly, concisely, and appropriately for need.
- Listens carefully.
- Communicates tactfully.
- Understands that all confidentiality and privacy considerations are respected and fostered at work and off duty.
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FAQs About Customer Service Representative - Dental Jobs at Western Wayne Family Health Centers
What is the work location for this position at Western Wayne Family Health Centers?
This job at Western Wayne Family Health Centers is located in Lincoln Park, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Western Wayne Family Health Centers?
Employer has not shared pay details for this role.
What employment applies to this position at Western Wayne Family Health Centers?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Western Wayne Family Health Centers?
You can apply for this role at Western Wayne Family Health Centers either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.