Customer Service Representative

Wheeler Staffing PartnersPlano, TX

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Overview

Remote

On-site

Job Description

Customer Service Representative (Remote) Location: Dallas-Fort Worth, TXEmployment Type: Contract (~10 Weeks)Start Date: June 1, 2026Pay Rate: $18.00/hourWork Arrangement: Fully RemoteOpenings: 18Shift Options

10:00 AM 7:00 PM
12:00 PM 9:00 PM

Position OverviewWheeler Staffing Partners is seeking customer-focused and detail-oriented Customer Service Representatives for a fully remote contract opportunity supporting a high-volume customer support environment. This role is ideal for individuals who thrive in fast-paced settings, enjoy helping customers, and can effectively manage multiple communication channels while delivering exceptional service.The Customer Service Representative will handle inbound customer inquiries via phone and email, resolve concerns, document interactions, and provide professional support while maintaining a positive customer experience.Key Responsibilities

Answer inbound customer calls and respond to guest inquiries in a professional and timely manner
Provide front-line customer support while maintaining a positive and empathetic attitude
Assist customers through multiple communication channels including phone and email
Escalate complex customer concerns to appropriate internal departments when necessary
Maintain detailed and accurate records of customer interactions and feedback
Navigate multiple software systems and platforms simultaneously
Resolve customer concerns through research, problem-solving, and effective communication
Demonstrate adaptability and flexibility in a fast-paced environment
Meet established performance metrics including attendance, schedule adherence, and productivity goals
Maintain knowledge of company policies, procedures, promotions, and operational updates
Perform additional duties as assigned by leadership

Qualifications

Minimum 2 years of customer service experience in a fast-paced call center environment preferred
Ability to manage high call volumes, including 70+ inbound calls per day
Strong conflict resolution and de-escalation skills
Excellent verbal and written communication skills
Proficient in Microsoft Word, Excel, Outlook, email, and internet navigation
Strong organizational, multitasking, and time-management skills
Ability to type a minimum of 30 words per minute
Comfortable working a short-term contract assignment
Ability to adapt to changing processes and business needs
Strong follow-up and problem-solving abilities

Schedule & Training Requirements

Must be available to work evenings, weekends, and holidays as needed
Mandatory paid training will last approximately 4 weeks
100% attendance is required during training
Reliable internet connection and dedicated remote workspace required

Why Work with Wheeler Staffing Partners?Wheeler Staffing Partners connects talented professionals with leading opportunities across multiple industries. We are committed to delivering a positive candidate experience and supporting our employees throughout every stage of their assignment.

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FAQs About Customer Service Representative Jobs at Wheeler Staffing Partners

What is the work location for this position at Wheeler Staffing Partners?

This job at Wheeler Staffing Partners is located in Plano, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Wheeler Staffing Partners?

Candidates can expect pay range between $18–$18 for this role.

What employment applies to this position at Wheeler Staffing Partners?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Wheeler Staffing Partners?

You can apply for this role at Wheeler Staffing Partners either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.