Customer Service Representative/Dispatch Assistant - Industrial Hvac

The Hunton GroupHouston, TX

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Job Description

Hunton Services, a division of the Hunton Group in Houston, TX. is seeking to hire a dedicated Dispatch Assistant to function as the primary support for the Operations Manager of Industrial Services. Ideal candidate will need to be organized and have excellent customer service skills.

Come work for an industry leader that has been recognized both locally and nationally as one of Top Places to Work!

Responsibilities:

Check customers for contacts and add/correct to current/updated information.
Attach packing slips and other needed documents to service calls.
Run open calls report and verify there are no completed calls.
When refrigerant is involved, verify records are entered.
Process warranty claims and track paid claims.
Billing to include the following: Verify job description matches invoice description and job is complete, adjust billing rates by customer, markup materials, as necessary.
Follow up on aging Accounts Receivable weekly.
Communicate with sales, technicians, supervisors and other coordinators regarding job scheduling and possible delays.
Read emails addressed to "dispatch" and help reply to them when possible.
Answer incoming calls to the dispatch line.
Receive POs in Metaviewer.
Prepare PowerPoint presentations for sales meetings.
Make sure subcontract forms in place for all subcontractors.
Collect JSAs from technicians for every job.
Track safety requirements for each customer site.
Track existing safety certifications for each technician.

Qualifications:

Proficiency in Word, Outlook, and Excel.

Requirements:

Associate's degree or higher.
2-5 years of business experience in related field.

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FAQs About Customer Service Representative/Dispatch Assistant - Industrial Hvac Jobs at The Hunton Group

What is the work location for this position at The Hunton Group?

This job at The Hunton Group is located in Houston, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Hunton Group?

Employer has not shared pay details for this role.

What employment applies to this position at The Hunton Group?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at The Hunton Group?

You can apply for this role at The Hunton Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.