Customer Service Representative/Dispatcher/Schedule Coordinator
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Overview
Job Description
We are a locally owned national company that provides professional maintenance, repair and improvements to homes and businesses throughout Snohomish and King County with an emphasis on best-in-class customer service. We are looking for an outstanding Customer Service Representative to discuss and schedule jobs with new and existing customers. This position will require previous sales experience and includes 3 primary responsibilities:
- Sales - converting incoming inquiries to appointments
- Field technician coordination - managing and optimizing field technician schedules
- Customer Service – resolving customer issues, customer follow up, record keeping, etc.
We do not do cold calls or take a hard sales approach. We focus on developing a good rapport with our customers and work to build confidence in the high-quality professional services provided.
Responsibilities to help build long term relationships with customers:
- Assist existing and potential new customers
- Promptly answer customer phone calls
- Quickly respond to customer email inquiries
- Strategically schedule and dispatch jobs throughout the region
- Create, maintain and accurately manage customer records
- Improve the operational performance of the team
Requirements:
- Minimum of 5 years of customer service experience
- 2 years phone sales experience
- Need to live in the Seattle area
- Self-motivated with a positive, professional attitude and a good phone voice
- A cheerful customer service-oriented attitude, “we love our customers”
- Outstanding organization and communication skills
- Punctual and dependable
- Consistently thorough and accurate
- A clean, non-criminal background
- Computer proficiency with Windows apps and a willingness to learn proprietary software
- Ability to live type while talking to customers, min of 50 WPM but 60 WPM is preferred.
- Understanding of residential construction, repair or maintenance is a plus
Benefits:
- Phone and computer will be provided.
- PTO - Earned Paid Time Off
- Paid Holidays
- Option to work from home 95% of the time. Training will be done in the Mukilteo and Bellevue offices for 4-6 weeks. You will need to also work out of the Bellevue and Mukilteo office 1 day/month after training is completed. You will be responsible for transportation to the offices.
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.
Notice
Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
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