Customer Service Representative Firearms Retail
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Overview
Schedule
Full-time
Part-time
Career level
Senior-level
Remote
On-site
Compensation
$16-$21/hour
Benefits
Paid Vacation
Career Development
Job Description
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
The Customer Service Representative (CSR) is the frontline face of The Armories. In this role, you will deliver an industry-leading customer experience by executing the full sales process while maintaining a safe, compliant, and pristine retail environment. As a subject matter expert on firearms, ammunition, and accessories, you will provide accurate information and respectful guidance in a fast-paced, high-accountability environment.
Key Responsibilities
- Sales & Engagement: Greet customers, provide product education, and execute point-of-sale (POS) transactions.
- Expert Recommendations: Guide customers toward the right firearms, accessories, ammunition, and suppressors for their needs.
- Compliance & Safety: Maintain strict federal, state, and local compliance, including ATF Form 4473, Form 4, and background checks.
- NFA Processing: Assist customers with SilencerShop kiosks and Cerberus NFA processing.
- Risk Mitigation: Identify potential "red flags" and escalate suspicious or non-compliant purchase attempts.
- Store Operations: Perform opening/closing procedures, complete inventory cycle counts, and maintain showroom cleanliness.
- Team Collaboration: Work with teammates to meet sales targets, participate in training, and foster a positive culture.
Qualifications & Skills
- Firearms Knowledge: Foundational understanding of major manufacturers, models, calibers, and related product lines.
- Safety First: Strong operational knowledge of safe firearm handling practices.
- Compliance Awareness: Basic understanding of laws governing firearm acquisition, transfer, and sales.
- Tech Savvy: Comfortable with basic computer navigation and learning new retail/compliance software.
- Core Attributes: Highly organized, detail-oriented self-starter who excels at multi-tasking in fast-paced retail settings.
- Certification: Must obtain an Armories-provided firearm safety certification within 14 days of hire.
Schedule & Compensation
- Type: Full-time or Part-time (Hourly).
- Schedule: Flexible hours based on operational needs; weekend availability and occasional extended hours required.
- Pay: Competitive hourly rate, highly dependent on related industry experience and sales performance.
- Growth: Direct eligibility for advancement opportunities based on measurable results.
Compensation: $16.00 - $21.00 per hour
About Us
At The Armories, our mission is to provide our valued customers the absolute best shopping experience in the firearms industry before, during and after their purchase! Our Core Values of Integrity, Customer Service and Respect are embodied in each of our professional team members and we will happily dedicate as much time as necessary to assist customers with our products, services, safety practices and the lifestyle of firearms ownership!
Automate your job search with Sonara.
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FAQs About Customer Service Representative Firearms Retail Jobs at The Armory Operations
What is the work location for this position at The Armory Operations?
This job at The Armory Operations is located in Orlando, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Armory Operations?
Candidates can expect a pay range of $16–$21 per hour for this role.
What employment applies to this position at The Armory Operations?
The Armory Operations lists this position under the following employment categories:
- Full-time
- Part-time
What experience level is required for this role at The Armory Operations?
The Armory Operations is looking for a candidate with "Senior-level" experience level.
What benefits are offered by The Armory Operations for this role?
The Armory Operations offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at The Armory Operations?
You can apply for this role at The Armory Operations either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.