Customer Service Representative First Shift
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Overview
Job Description
- Provide exceptional customer service to all gym members and guests.
- Assist with membership inquiries and account management.
- Conduct facility tours and promote gym services and programs.
- Handle member check-ins and ensure a smooth entry process.
- Resolve member concerns and complaints promptly and professionally.
- Maintain cleanliness and organization of the front desk area.
- Support promotional activities and member engagement initiatives.
- Collaborate with team members to create a positive gym environment.
- High school diploma or equivalent; college experience preferred.
- Previous customer service experience, preferably in a fitness or retail setting.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficient in basic computer skills and point-of-sale systems.
- Positive attitude and a passion for fitness and health.
- Ability to multitask and thrive in a fast-paced environment.
- Team player with a commitment to providing outstanding service.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.