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Customer Service Representative-Fully Remote

ADF Medical Services Inc.Kansas City, MO
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Overview

Schedule
Flexible-schedule
Full-time
Part-time
Career level
Senior-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

JOB OPENING — Customer Service Representative (Fully Remote)ADF Medical Services Inc.

We're hiring a dedicated and enthusiastic Fully Remote Customer Service Representative to deliver outstanding support to our patients and clients from anywhere. If you're a great communicator with a caring attitude and a passion for helping people — we want you on our team.

Role: Customer Service Representative (Fully Remote)

Department: Customer Support & Patient Services

Location: Fully Remote 🕐 Type: Full-Time / Part-Time

Requirements

What You'll Do:

  • Handle patient and client inquiries via phone, email, and chat channels
  • Provide accurate and helpful information on services, appointments, billing, and general support
  • Resolve customer concerns and complaints with empathy and professionalism
  • Document all interactions accurately in our CRM and support systems
  • Follow up with patients and clients to ensure full resolution and satisfaction
  • Escalate complex or sensitive issues to the appropriate department promptly
  • Maintain strict patient confidentiality in accordance with HIPAA guidelines
  • Meet and exceed customer satisfaction targets and service quality standards

Benefits

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible scheduling options
  • 100% remote — work from anywhere
  • Supportive and collaborative remote team environment
  • Career growth and advancement opportunities within ADF Medical Services

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FAQs About Customer Service Representative-Fully Remote Jobs at ADF Medical Services Inc.

What is the work location for this position at ADF Medical Services Inc.?
This job at ADF Medical Services Inc. is located in Kansas City, MO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ADF Medical Services Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at ADF Medical Services Inc.?
ADF Medical Services Inc. lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
  • Part-time
What experience level is required for this role at ADF Medical Services Inc.?
ADF Medical Services Inc. is looking for a candidate with "Senior-level" experience level.
Does ADF Medical Services Inc. allow remote work for this role?
Yes, this position at ADF Medical Services Inc. supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by ADF Medical Services Inc. for this role?
ADF Medical Services Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at ADF Medical Services Inc.?
You can apply for this role at ADF Medical Services Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.