Customer Service Representative I
MW IndustriesCorona, CA
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Overview
Schedule
Full-time
Career level
Entry-level
Benefits
Paid Vacation
Job Description
ESSENTIAL DUTIES & KEY RESPONSIBILITIES:
- Manage customer purchase orders and releases accurately.
- Ensure the proper part number revision on the customer order matches the system.
- Keep track of open order report. Check with production and purchasing on status of open orders.
- Back up customer service on order entry (for vacations).
- Back up Receptionist with answering phones.
- Be the liaison between production and customer service.
- Enter ASN's on customer websites and/or communicate shipment information with the customer.
- Back up the quoting department with entry of RFQ's and sending quotes to the customer.
- Responsible for customers' follow-up for quotations, samples, literature, new accounts, etc.
- Provide coverage for receptionist positions when necessary.
- Additional duties as required by Supervisor/Management
SKILLS & COMPETENCIES:
- Must have Excellent organizational skills.
- Self-starter.
- Attention to detail.
- Competency in Microsoft Office Programs.
- Excellent & Professional verbal and written communication skills.
- Punctual and dependable.
- Perform all duties & responsibilities in a professional manner.
- Treat others with respect.
- Ability to work independently or in a team environment.
EDUCATION & EXPERIENCE
Required
- High school diploma or equivalent
- Minimum two (1) year Customer Service experience
- Experience working with data and order entry.
Desired
- Associate degree
- Experience in a manufacturing setting
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Primarily sedentary work involving prolonged periods of sitting at a desk and working at a computer.
- Frequent use of hands and fingers for typing, mouse use, and handling documents.
- Visual acuity required to read computer screens, printed materials, and digital devices.
- Occasional standing, walking, bending, and reaching within the office environment.
- Occasional lifting or carrying of light items such as files, office supplies, or a laptop (typically up to 10-20 pounds).
- Regular communication through speaking and hearing in person, by phone, and during virtual meetings.
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FAQs About Customer Service Representative I Jobs at MW Industries
What is the work location for this position at MW Industries?
This job at MW Industries is located in Corona, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at MW Industries?
Employer has not shared pay details for this role.
What employment applies to this position at MW Industries?
MW Industries lists this role as a Full-time position.
What experience level is required for this role at MW Industries?
MW Industries is looking for a candidate with "Entry-level" experience level.
What benefits are offered by MW Industries for this role?
MW Industries offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at MW Industries?
You can apply for this role at MW Industries either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.