Customer Service Representative I

Overhead Door CorporationFife, WA

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Overview

Schedule

Full-time

Career level

Senior-level

Job Description

Role and Responsibilities

Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).

Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.

Respond to customer requests for information concerning order tracking, order expediting and product availability.

Perform order entry at both sales invoicing level and request for products from supply plants.

Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.

Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.

Process all necessary paperwork for the daily operation of the sales center as required.

Delivery responsibilities as required. Including driver qualified (valid license).

Assist in unloading and loading vendor and customer vehicles.

Monitor completion of daily customer LTL shipment including UPS.

Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.

Other duties as assigned.

Qualifications

1-3 years Customer Service experience, door industry preferred.

Attention to detail and problem solving.

Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.

Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.

Basic math skills required.

Willingness to learn product and processes.

Education

High School Diploma or GED

Physical / Work Environment Requirements

Ability to stand for long periods of time in a non-climate controlled environment.

Ability to lift up to 50 pounds.

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not crate an employment contract, implied or otherwise, other than an "at will" employment relationship.

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FAQs About Customer Service Representative I Jobs at Overhead Door Corporation

What is the work location for this position at Overhead Door Corporation?

This job at Overhead Door Corporation is located in Fife, WA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Overhead Door Corporation?

Employer has not shared pay details for this role.

What employment applies to this position at Overhead Door Corporation?

Overhead Door Corporation lists this role as a Full-time position.

What experience level is required for this role at Overhead Door Corporation?

Overhead Door Corporation is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Overhead Door Corporation?

You can apply for this role at Overhead Door Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.