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Customer Service Representative II

Frozen Beverage DispensersSan Antonio, TX
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Overview

Schedule
Full-time
Career level
Senior-level

Job Description

Summary:

The Customer Service Representative II will interact with customers over the phone to provide and process information in response to inquiries, concerns and requests about products and services relating to Frozen Beverage Dispensers. This position is also responsible for processing orders and assisting customers with inquiries regarding parts and orders.

Essential Duties and Responsibilities:

  • Answer phone calls for part orders and customer/consumer inquires and enter equipment and part orders into the Enterprise Resource Planning (ERP) System, IFS.
  • Handle customer concerns by issuing Cases and RMAs into ERP.
  • Process orders through Electronic Data Interchange (EDI).
  • Respond to customer and consumer inquiries via email.
  • Review daily reports.
  • Update system data provided by various departments.
  • Create Sales Quotes as requested by the Sales Department.
  • Perform other duties as needed and assigned.

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FAQs About Customer Service Representative II Jobs at Frozen Beverage Dispensers

What is the work location for this position at Frozen Beverage Dispensers?
This job at Frozen Beverage Dispensers is located in San Antonio, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Frozen Beverage Dispensers?
Employer has not shared pay details for this role.
What employment applies to this position at Frozen Beverage Dispensers?
Frozen Beverage Dispensers lists this role as a Full-time position.
What experience level is required for this role at Frozen Beverage Dispensers?
Frozen Beverage Dispensers is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Frozen Beverage Dispensers?
You can apply for this role at Frozen Beverage Dispensers either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.