Customer Service Representative II

Genuine Parts CompanyFairmont, West Virginia

$20+ / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Compensation

$20+/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

SUMMARY:Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES:

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).

Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

Orders items to ensure appropriate inventory levels are maintained for customers.

May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.

Expedites backorders. May pull inventory and prepare order for shipment to customer.

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.

Determines the most cost effective shipping method for customer orders.

May handle customer returns.

May support specific customer(s).

Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.

Performs other duties as assigned.

Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

EDUCATION & EXPERIENCE:Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:

Excellent communication skills including written, verbal, and listening.

Ability to multi-task and time management skills required.

Strong computer skills.

Strong negotiation skills.

Basic product knowledge.

Reliability, organization, and attention to detail required.

COMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

This position offers a starting hourly rate of $20.00 an hour. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits:

Health Insurance: Comprehensive medical, dental, and vision plans.

Retirement Plan: 401(k) with company match.

Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave

Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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FAQs About Customer Service Representative II Jobs at Genuine Parts Company

What is the work location for this position at Genuine Parts Company?

This job at Genuine Parts Company is located in Fairmont, West Virginia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Genuine Parts Company?

Candidates can expect a pay range of $20 (per hour).

What employment applies to this position at Genuine Parts Company?

Genuine Parts Company lists this role as a Full-time position.

What experience level is required for this role at Genuine Parts Company?

Genuine Parts Company is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Genuine Parts Company for this role?

Genuine Parts Company offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, Parental and Family Leave, Career Development, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Genuine Parts Company?

You can apply for this role at Genuine Parts Company either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.