Customer Service Representative II

Luxfer Magtech - SaxonburgSaxonburg, PA

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

About the Company:Luxfer is the leading manufacturer of magnesium chips, granules, powders and pieces used in diverse industries worldwide. Click here to learn more: https://luxfermagtech.com/products/magnesium-products/Summary:The Customer Service Representative will play a critical role in supporting our customers by managing purchase orders, processing change orders, and coordinating with various internal teams. This role involves addressing customer inquiries, handling complaints, maintaining customer documentation and ensuring export and quality compliance.Main responsibilities:

Conduct initial review of all customer purchase orders
Submit part number requests and quality requests as needed in support of new orders
Update and maintain database containing customer-specific information including reference to supporting documents
Review and enter customer account information, quotes, and orders, provide formal order acknowledgments, and process change orders as needed
Participate in Contract Review process
Respond promptly to customer inquiries regarding quotes, order updates, and other related inquiries
Address and record customer complaints, ensuring proper documentation and follow-up
Maintain active HAZMAT certifications for DOT, IATA, and IMDG compliance
Process customer credit card payments and coordinate with the accounting department on payment matters
Send customer satisfaction surveys
Support reporting requirements of the business
Maintain accurate and complete records
Other duties as assigned

Qualifications

4+ years of customer service experience in related industry required
Bachelor’s degree required
Strong ability to pull reports and analyze data primarily using Microsoft Excel required
Strong communication and organizational skills with attention to detail
Ability to handle multiple tasks efficiently in a fast-paced environment
Knowledge of trade compliance (Export Regulations) and HAZMAT certifications (DOT, IATA, IMDG) is a plus
Proficiency in using CRM (Salesforce.com) and Microsoft Office Suite
Strong interpersonal skills
Ability to effectively participate in cross functional teams

Benefits

10 paid Holidays
Medical, Vision, Dental *Start on the 1st day of the following month after being hired
401k with Company Match
Tuition reimbursement
Disability and Life Insurance
Career Advancement Opportunities

Work Pattern

40 hours per week
The role requires flexibility to meet the needs of the business, which may include extended hours, or occasional night/weekend work.

More About UsLuxfer Magtech is a subsidiary of Luxfer MEL Technologies (https://www.luxfermeltechnologies.com/lightweight-extruded-magnesium/?gad=1&gclid=EAIaIQobChMIl4TIuJnD_wIV7yGzAB1QjQFkEAAYASAAEgJpg_D_BwE), which is part of the publicly-traded Luxfer group (https://www.luxfer.com/).Luxfer is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Women, minorities, and veterans are encouraged to apply. This position requires access to our export-controlled commodities, technical data, technology, and services. These items are restricted under the International Traffic in Arms Regulations (ITAR) to U.S. Citizens, Lawful Permanent Residents of the U.S., and properly licensed foreign persons. Therefore, employment is contingent on compliance with ITAR regulations and successfully obtaining and maintaining the necessary export authorization license from the U.S. Department of Commerce’s Bureau of Industry and Security, U.S. Department of State Office of Défense Trade Controls, or other applicable government agency. Candidates must be authorized to work in the US.

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FAQs About Customer Service Representative II Jobs at Luxfer Magtech - Saxonburg

What is the work location for this position at Luxfer Magtech - Saxonburg?

This job at Luxfer Magtech - Saxonburg is located in Saxonburg, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Luxfer Magtech - Saxonburg?

Employer has not shared pay details for this role.

What employment applies to this position at Luxfer Magtech - Saxonburg?

Luxfer Magtech - Saxonburg lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Luxfer Magtech - Saxonburg?

Luxfer Magtech - Saxonburg is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Luxfer Magtech - Saxonburg for this role?

Luxfer Magtech - Saxonburg offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Career Development, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Luxfer Magtech - Saxonburg?

You can apply for this role at Luxfer Magtech - Saxonburg either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.