Customer Service Representative In East Hartford, CT 06108
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Remote
On-site
Compensation
$20-$20/hour
Job Description
Job Title: Customer Service Representative
Location: East Hartford, CT 06108
Duration: 03 Months (Contract to Hire)
Shift Timing: 08:30 AM - 05:00 PM (Monday - Friday)
Pay Rate: $19.94/- on W2
Kindly share your most updated resume.
Roles and Responsibilities:
We are seeking Customer Service Representatives to support customers as a first point of contact in a high-volume call center environment. This role involves assisting consumers and providers with program information, account questions, password resets, online portal support, and general customer service inquiries.
Respond to incoming calls from consumers, providers, and beneficiaries. Provide accurate program, account, and portal-related information. Assist with password resets and basic account support. Document all customer interactions accurately in the call tracking system. Forward calls to appropriate leadership teams or agencies as needed. Help customers navigate difficult situations with patience and professionalism. Enter and manage complaints according to approved policies and procedures. Meet daily performance standards for calls answered, quality, and customer satisfaction. Identify trends in customer questions and concerns and report opportunities for service improvement.
Qualifications Must be at least 18 years old. High school diploma or equivalent required. Minimum 6 months of call center experience preferred. Associate degree or higher may be considered in place of call center experience. Must be able to pass a 30 WPM typing test. Must be able to pass a customer service assessment. Strong verbal and written communication skills. Strong attendance, reliability, and work ethic. Ability to navigate multiple systems and research solutions. Comfortable handling high-volume calls in a structured environment. Must be able to pass a criminal background check and drug screen
#CareerBuilder #Monster #Dice #Indeed #LinkedIn
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative In East Hartford, CT 06108 Jobs at Amicis Global
What is the work location for this position at Amicis Global?
This job at Amicis Global is located in East Hartford, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Amicis Global?
Candidates can expect a pay range of $19.94–$19.94 per hour for this role.
What employment applies to this position at Amicis Global?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Amicis Global?
You can apply for this role at Amicis Global either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.