Customer Service Representative Internship

Kent OutdoorsBend, Oregon

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Career Development

Job Description

For over 50 years KENT OUTDOORS has been the ultimate destination for outdoor enthusiasts, offering a curated collection of industry-leading brands driven by the pure pursuit of adventure.

KENT Outdoors is a collection of brands all obsessively focused on building the most innovative and reliable equipment for use in our most revered natural playgrounds. We relentlessly dream, build, and offer products that empower the very best days outside. We’re a collection of outdoor fanatics, product geeks, marketing mavens, and entrepreneurs all focused on pushing through boundaries, both on land, and in the water.

Holding true to our roots while evolving for the future, the family of KENT brands today includes Absolute Outdoors, Arctic Shield, Aquaglide, Arbor Snowboards, Barefoot International, BOTE, Connelly, FatSac, Freedom Foil, Full Throttle, HO Sports, Hyperlite, KENT, Liquid Force, Margaritaville, O’Brien, and Onyx.

Your Impact

We’re looking for a motivated and detail-oriented Customer Service Representative Intern to join our team full-time. This is a paid, entry-level opportunity designed for someone eager to gain hands-on experience in customer service, sales support, and operations within a dynamic, fast-paced environment. This position is hiring immediately and will run through Labor Day. You’ll play a key role in supporting our customers and dealer network while learning the ins and outs of our business. If you’re someone who enjoys problem-solving, working with people, and keeping things organized – this could be a great fit.

Bonus: This position offers strong growth potential for a motivated intern looking to grow into a long-term role with us.

What You’ll Do

Handle day-to-day customer service tasks including order entry, inbound phone calls, emails, and web chats

Assist customers through our online web portal (Kustomer)

Process Shopify and dealer orders through our internal ordering system (Microsoft Dynamics D365)

Review and check product availability and inventory

Become familiar with all Aquapark and Lakefront products

Deliver a positive brand experience through knowledgeable, helpful responses to customer inquiries

Provide accurate product information and timelines to both end users and Dealer Representatives

Support customer claims and work toward timely, effective resolutions

Who We’re Looking For

Strong customer service experience with a focus on sales functions

Strong typing and data entry skills; ability to use MS Office products with ease (highly proficient in MS Excel)

Professional and friendly phone manner

Ability to multi-task in a fast-paced environment

Excellent attention to detail

Strong verbal and written communication skills

Ability to navigate difficult situations with minimal assistance

Self-starter with strong initiative and a solution-minded approach

Why Join Aquaglide?

Paid, full-time internship with real-world experience

Opportunity to grow within the company

Work with a passionate, outdoor-oriented team

Be part of a brand that creates fun, memorable experiences on the water

How You Thrive

You go “all out.”  You tend to approach everything you do with velocity.  From your next exhilarating outdoor adventure to scaling meaningful peaks at work, you act with speed, direction, ethics, and forethought. Your efficiency is rooted in the knowledge that resources are not infinite. You are goal-oriented and focused on outcomes. When you see a challenge or obstacle to overcome, you jump in collaboratively to find a solution; team achievements should be celebrated more than individual performance. You are compelled to share your perspective because it is rooted in experience and synthesis thinking - you know that healthy debate yields better decisions. You are humble despite your impressive past accomplishments. Your communication style is honest and forthright, yet empathetic, with everyone. 

KENT Outdoors is proud to be an Equal Opportunity Employer.

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FAQs About Customer Service Representative Internship Jobs at Kent Outdoors

What is the work location for this position at Kent Outdoors?

This job at Kent Outdoors is located in Bend, Oregon, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Kent Outdoors?

Employer has not shared pay details for this role.

What employment applies to this position at Kent Outdoors?

Kent Outdoors lists this role as a Full-time position.

What experience level is required for this role at Kent Outdoors?

Kent Outdoors is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Kent Outdoors for this role?

Kent Outdoors offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Kent Outdoors?

You can apply for this role at Kent Outdoors either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.