Customer Service Representative Lead (109)
Lifestream Behavioral CenterEustis, FL
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Director
Benefits
Career Development
Job Description
Job Purpose:
- The Customer Service Representative Lead at LIFESTREAM BEHAVIORAL CENTER is responsible for overseeing and guiding the customer service team to ensure the delivery of exceptional service to clients. This role involves managing daily operations, implementing service strategies, and acting as a liaison between clients and the organization to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
- Lead and supervise a team of customer service representatives, providing guidance, support, and training to enhance their performance and professional development.
- Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery.
- Monitor and evaluate team performance, providing feedback and implementing improvement plans as necessary to meet service goals.
- Handle escalated customer inquiries and complaints, ensuring timely and effective resolution while maintaining a high level of customer satisfaction.
- Collaborate with other departments to streamline processes and improve service delivery, ensuring alignment with organizational objectives.
- Analyze customer feedback and service metrics to identify trends and areas for improvement, recommending and implementing solutions.
- Prepare and present regular reports on customer service operations, performance metrics, and improvement initiatives to management.
- Stay updated on industry trends and best practices to continually enhance the customer service experience at LIFESTREAM BEHAVIORAL CENTER.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative Lead (109) Jobs at Lifestream Behavioral Center
What is the work location for this position at Lifestream Behavioral Center?
This job at Lifestream Behavioral Center is located in Eustis, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Lifestream Behavioral Center?
Employer has not shared pay details for this role.
What employment applies to this position at Lifestream Behavioral Center?
Lifestream Behavioral Center lists this role as a Full-time position.
What experience level is required for this role at Lifestream Behavioral Center?
Lifestream Behavioral Center is looking for a candidate with "Director" experience level.
What benefits are offered by Lifestream Behavioral Center for this role?
Lifestream Behavioral Center offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Lifestream Behavioral Center?
You can apply for this role at Lifestream Behavioral Center either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.