Customer Service Representative Toyota Of Greenville Body Shop
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Overview
Job Description
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Body Shop Customer Care Coordinator you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Body Shop Customer Care Coordinator who will help us redefine the car-buying experience. Does this sound like you? Apply now!A Body Shop Customer Care Coordinator s responsible for appraising customer's vehicle damage to determine the cost of repair for insurance claims or customer paid repairs. It is also the responsibility of the Coordinator to maintain business flow while working with insurance adjusters and customers to assure a quality job while upholding customer satisfaction standards.
Ascertain automotive body damage by conducting inspections and examinations to determine extent of structural, body, mechanical or interior damageDevelop/prepare estimate cost by costing parts, supplies, labor and calculating customer's payment, including deductibles to repair or replace each damaged itemObtain insurance estimates by contacting insurance companies, reviewing damage estimates with insurance adjuster, resolving repair and replacement requirementsPrepare WO (work order) by describing repair and replacement services required, obtain approval signatures, enter WO (work order) into work management systemMaintain customer rapport by explaining estimate and expected return of vehicleMaintain high-quality repairs and minimize comebacksConduct spot checks of each completed job for thoroughness and qualityMaintain body shop records by recording repair and replacement actionsUpdate job knowledge by participating in educational opportunitiesEnhance body shop reputation by providing excellent customer servicePrevious automotive experience preferredPrior automotive estimating experience preferredAutomotive certifications, and or, a bachelors or associates degree a plusMust be a minimum of eighteen years of ageMust have a valid Driver's LicenseMust be able to pass pre-employment screens (background & drug test)
Company Benefits:Pay and Recognition:
Weekly payPaid holidays & paid time offPaid trainingStock Awards (select management and front-line team members eligible)
Insurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax-free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchPet Insurance
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities. Additional advantages:
Technician Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursEmployee referral program with bonus opportunities
INDCOLLISION
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
