Customer Service Representative with Construction Office Experience
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Overview
Job Description
- Bonus based on performance
- Competitive salary
- Paid time off
Customer Service Representative / Team Coordinator
- Competitive Pay
- Performance Bonuses
- Paid Vacation
- Regular Pay Reviews
- Flexible Scheduling
- Advancement Opportunities
- Positive Team Environment
- Stable, Year-Round Employment
- The Opportunity to Make a Real Impact Every Day
- Answering inbound calls and helping homeowners schedule services
- Making outbound calls to follow up with leads and customers
- Building rapport and helping customers find the right solutions for their projects
- Supporting craftsmen with scheduling, communication, and job logistics
- Coordinating materials and project information
- Managing our dispatching and scheduling software
- Maintaining accurate customer records and job notes
- Resolving customer concerns professionally and promptly
- Assisting with daily operational challenges and problem-solving
- Supporting owners and management with special projects
- Helping ensure every customer receives a "wow" experience
- Loves talking with people and building relationships
- Enjoys helping customers and solving problems
- Stays calm under pressure
- Can manage multiple priorities without losing attention to detail
- Is organized, proactive, and dependable
- Enjoys working as part of a team
- Has a positive attitude and a can-do mindset
- Communicates professionally with customers, craftsmen, vendors, and teammates
- Construction, home services, remodeling, or trades experience strongly preferred
- 3+ years of customer service, scheduling, dispatching, or office coordination experience
- Strong phone and communication skills
- Comfortable discussing pricing and scheduling services
- Excellent organizational and multitasking abilities
- Strong computer and technology skills
- Experience with CRM, scheduling, or dispatch software is a plus
- High School Diploma or GED
- This is an in-person position
- Handyman Services
- Construction
- Remodeling
- Property Management
- Service Dispatching
- Home Improvement Sales
- Customer Service Leadership
- Customers feel heard, valued, and cared for
- Craftsmen have the information and support they need to succeed
- Schedules stay organized and productive
- Leads are converted into paying customers
- Problems are solved quickly and professionally
- The entire team wins because of your efforts
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative with Construction Office Experience Jobs at Ace Handyman Services Harrisburg
- Flexible-schedule
- Full-time