Overview
Remote
On-site
Compensation
$17-$17/hour
Job Description
Customer Service Retention & Sales Representative
Location: South Charleston WV 25303
Pay: $17.00/hour + Performance-Based Bonuses (Average $400–$450/month; top performers earn significantly more)
Hours: 8am-5pm EST
Responsibilities
- Deliver exceptional customer service over the phone.
- Resolve customer concerns professionally and efficiently.
- Retain customers by identifying needs and presenting appropriate solutions.
- Utilize consultative selling techniques to identify upsell and cross-sell opportunities.
- Explain products, services, pricing, and promotions clearly and accurately.
- Process account updates, service requests, and retention transactions.
- Follow established call flows and quality standards.
- Maintain accurate documentation and account records.
- Navigate multiple systems while engaging customers effectively.
- Meet performance goals related to customer satisfaction, retention, and sales outcomes.
- Build long-term customer loyalty through personalized service and value-based recommendations.
Requirements
- Outstanding customer service skills
- 2+ years of call center or high-volume customer service experience
- Previous retention, save desk, subscription, or customer support experience
- Sales experience including:
- Inside sales
- Upselling
- Cross-selling
- Consultative sales
- Revenue-generating customer support
- Proven ability to influence customer decisions and recommend value-based solutions
- High school diploma or equivalent
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FAQs About Customer Service Sales Jobs at RemX
What is the work location for this position at RemX?
This job at RemX is located in South Charleston, WV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at RemX?
Candidates can expect a pay range of $17–$17 per hour for this role.
What employment applies to this position at RemX?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at RemX?
You can apply for this role at RemX either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.