Customer Service Sales Support - Food Manufacturing
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Overview
Compensation
$18-$26/hour
Job Description
JOB SUMMARY:
This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.
FULL TIME ONSITE in IRVINE CALIFORNIA
RESPONSIBILITIES:
As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
- Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.
- Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
- Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs.
- Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
- Embraces training and development opportunities to build skills and enhance performance.
- Stays adaptable in a dynamic, customer-focused environment to meet changing demands.
- Performs other duties as directed by management.
EDUCATION:
- High school diploma or equivalent.
EXPERIENCE:
- 1 year prior outside foodservice sales coordination or customer support experience
SKILLS:
- Strong verbal and written communication skills and the ability to present information clearly and professionally.
- Able to work in a fast pace environment.
- Problem solving proficiency: Resourcefulness in finding solutions and managing challenges.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Resilience in handling changing priorities or unexpected situations.
- Ability to sit and work at a PC for extended periods.
- Basic computer skills, including proficiency in common office applications.
- Proactive in contributing to personal growth and organizational success.
Automate your job search with Sonara.
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FAQs About Customer Service Sales Support - Food Manufacturing Jobs at Sysco
What is the work location for this position at Sysco?
This job at Sysco is located in Irvine, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sysco?
Candidates can expect a pay range of $17.6–$26.35 per hour for this role.
What employment applies to this position at Sysco?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Sysco?
You can apply for this role at Sysco either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.