Customer Service Specialist

ADD STAFF, Inc.Colorado Springs, CO

$20 - $23 / hour

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Overview

Remote

On-site

Compensation

$20-$23/hour

Job Description

Job Title: Customer Service Specialist

Job Summary: Communicates with customers; sets up appointments with customers for service/repair work, equipment replacement, remodeling projects and informs customers of other services we provide; manages communications with customers to process their orders and follow up on all paperwork; works on various administrative projects assigned by Service Manager

Job Duties:

Receives incoming customer calls
Listens to customer s inquiries; asks questions to determine service needs
Prepares work orders to assign service technicians to various locations
Monitors daily service calendar; coordinates with dispatch for proper scheduling
Calls customers to schedule appointments or communicate about upcoming appointments, including confirming and scheduling monthly maintenance contract appointments
Files customer paperwork
Enters customer information and work orders into accounting system
Provides administrative support to Service Manager
Prepares various Excel and Word documents for Service Manager
Maintains a well organized work environment
Performs other relevant and related duties as assigned by Service Manager

Knowledge, Skills and Abilities:

Minimum 1 year of experience in office environment
Ability to effectively communicate on the phone
Microsoft Office
Strong attention to detail
Strong time management skills
Ability to work on a team

Contract to Direct

Pay: $20.00/hour - $23.00/hour

Schedule: Monday Friday either 7:30am-4:30pm, 8am-5pm or 8:30am 5:30pm

4 hour overtime shifts on Saturdays (8am-12pm), approximately once every 5-6 weeks if hired into a permanent position.

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FAQs About Customer Service Specialist Jobs at ADD STAFF, Inc.

What is the work location for this position at ADD STAFF, Inc.?

This job at ADD STAFF, Inc. is located in Colorado Springs, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ADD STAFF, Inc.?

Candidates can expect a pay range of $20–$23 per hour for this role.

What employment applies to this position at ADD STAFF, Inc.?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at ADD STAFF, Inc.?

You can apply for this role at ADD STAFF, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.