Customer Service Specialist (55162)

Applied Technical Services, LLC ("ATS" or the "Company") is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

Express Calibration Services, LLC ("ECS" or the "Company") is a leading provider of critical calibration, and repair services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, aerospace, and defense. ECS is part of the ATS family of companies which was founded in 1967 and is headquartered in Marietta, GA. Today ATS employs over 2,000 team members in over 60 locations across the United States.

Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

Express Calibration Services specializes in the calibration of precision measurement and test equipment of various types. We are currently seeking a passionate, enthusiastic Customer Service team member to be based at our Kansas City, Lee's Summit, MO facility.

Job Summary:

The Customer Service Representative (CSR) is responsible for delivering exceptional customer service, addressing inquiries, resolving issues, and ensuring a positive customer experience. The CSR is often the first point of contact for customers and serves as a liaison between the customer and the company and is essential for maintaining positive customer relationships and contributing to a company's reputation. They play a crucial role in ensuring customer loyalty and driving business success through exceptional customer service.

Key Responsibilities:

§ Respond to customer inquiries via phone, email, chat, or in person.

§ Assist customers with service quotes, repair estimates, job status, parts, and shipments.

§ Process received/completed service work.

§ Communicate effectively and professionally with customers.

§ Provide information about products, services, policies, and procedures.

§ Resolve customer complaints and issues in a timely and satisfactory manner.

§ Follow up with customers to ensure their issues are resolved and their needs are met.

§ Document customer orders, interactions, inquiries, and resolutions accurately in the company's database or CRM system.

§ Determine appropriate solutions and take necessary actions to resolve issues.

§ Collaborate with other departments or teams to address complex customer problems.