Customer Service Specialist
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Overview
Schedule
Part-time
Career level
Entry-level
Remote
Option for remote
Compensation
$16-$18/hour
Benefits
Life Insurance
Paid Vacation
Career Development
Job Description
Benefits:
- Life Insurance
- Opportunity for advancement
- Training & development
- Competitive salary
- 401(k) matching
- Bonus based on performance
- Paid time off
- Wellness resources
Role: Customer Service Specialist
The Brothers that just do Gutters were voted The Best Place To Work. We truly believe in investing in our employees and have created a work culture unlike any other. We also offer huge opportunities for growth.
Looking for an enthusiastic Customer Service Specialist who takes pride in providing top quality customer service. If you have excellent customer service and communication skills, are detail oriented, organized and are interested in working for an Award Winning company we have a position available for you. Duties: Answering calls and setting up prospects into the sales schedule. Scheduling estimates for customers based on the customers’ availability and best route for our Solutionists. Answering customers questions about our products, services, and policies. Taking messages and routing calls to the appropriate person. Contacting all home show visitors to schedule appropriate service. Scheduling installations and gutter cleaning based on revenue goals, scheduled hours and best routes. Meeting estimate goals for each rep. Candidates must be professional and positive at all times even during heavy call volume days.Responsibilities:
- Receive inbound phone calls for prospects/clients
- Provide support to teams and clients
- Strive to meet and exceed call performance.
- Document all call information and data discovery
- Utilize Knowledge Base of product and services
- Participate in continued education and training
- Help improve the client experience
- Conduct administrative support and reports
Availability: Current opening is for Part time Sat-SUN 8am-5pm and major US holidays. This is a WFH position after training. Training hours will differ and WILL be in-house in Albany, NY. Required Experience: Customer Service: 1 yearJob Type: Part TimeRequired education: High school or equivalent
Requirements:
- Knowledge of the Capital District, NY area
- A positive attitude is a must, as well as the ability to properly and comfortably interact with clients and other employees
- Two years experience in customer service is preferred
- Proficient computer skills; specifically with Google Sheets, Slides, Calendar, Excel, Word
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch client support
- Ability to work with peers in a team effort and cross-functionally
- Gutter knowledge a plus
Compensation: $16-$18 hourly
Minimum Requirements:
- Must be 18 or older
- Must have computer with internet
- Must have a phone
Why Work With Us:At The Brothers that just do Gutters, we believe when we invest in our people, everyone wins. We create a rewarding, supportive culture that fosters rapid personal and professional growth. Great Place to Work certified since 2021.
Flexible work from home options available.
Compensation: $16.00 - $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join Our Team at The Brothers that just do Gutters
The Brothers that just do Gutters is a full-service rain gutter and gutter guard franchise, specializing in the installation, repair, and maintenance of seamless gutters, gutter guards, specialty gutters, and more. With over 100 franchise locations across the United States, we are rapidly growing and continuously seeking driven individuals to join our team.
We are a performance-based company dedicated to providing clear career paths for individuals with goals and aspirations. We fully invest in our team members, believing that creating a comfortable and supportive work environment is key to success.
Don’t settle for a fixer-upper career. Join us and build something great.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.