Customer Service Specialist

Community Automotive RepairGrand Rapids, MI

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Overview

Remote

On-site

Job Description

What you can expect:

Great Benefits: Medical, 401(k), Paid Time Off (PTO), employee & family discounts on repairs and services, and 7 paid holidays.
Supplemental benefits: Dental, Vision, Life Insurance
Perks: Surprise bonuses, meeting meals, and flexibility time on personal appointments.
Competitive & Rewarding Pay: Structured, stable, and consistent.
Growth & Support: Work alongside an experienced team in a stable, fast-paced, and highly supportive culture where you can expand your skills and career.

What we expect:

We are looking for a proactive, tech-savvy communicator to be the face and voice of our shop.

The Essentials:

High School diploma or equivalent.
Valid Michigan Driver's License.
Strong computer skills (Proficient in Microsoft Office Suite).
Experience with multi-line phone systems and standard office equipment.
Fast and accurate typing skills (minimum 50 WPM).
Ability to physically lift up to 40 lbs (to help arrange vehicles and manage shop tasks).

Accountable for:

Relationship Building: Serve as our primary phone answerer, greeting customers, and managing online interactions.
Customer Service: Guide customers through a smooth drop-off and pick-up process and accurately book appointments.
Team Collaboration: Support our service advisors with their workload and confidently step into their shoes when they are away on vacation or sick leave.
Dynamic Shop Support: Jump in on special projects and help manage the vehicle parking lot layout.
Multi-Location Floater: Occasionally helps with other facilities, as needed basis (transportation provided).

Ready to Drive Your Career Forward?

Community Automotive Repair has been locally owned and operated since 1975. We are a busy, secure shop looking for talented individuals to help propel us to the next level.

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FAQs About Customer Service Specialist Jobs at Community Automotive Repair

What is the work location for this position at Community Automotive Repair?

This job at Community Automotive Repair is located in Grand Rapids, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Community Automotive Repair?

Employer has not shared pay details for this role.

What employment applies to this position at Community Automotive Repair?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Community Automotive Repair?

You can apply for this role at Community Automotive Repair either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.